FAQS

The City of Pleasanton has a person on call 24 hours a day. If you have any water related problems after 5:00 pm weekdays, Saturday, Sunday or a Holiday please contact the Pleasanton Police Department at (830) 569-3869 for assistance.

If you notice dirty water, turn on the faucet nearest to you water meter and let run until it clears up. If the problem persists, contact City Hall at (830) 569-3867 and someone will be sent to your home to investigate further.

If you have a water leak, or notice one in the road or City right of way, contact City Hall at (830) 569-3867 immediately. Someone will be sent to the location to cut off the water and make necessary repairs. If it is after 5:00 pm weekdays, Saturday, Sunday or a Holiday you will need to contact the Pleasanton Police Department at (830) 569-3869.

If you suspect you have a water leak, make sure there is no water running inside or outside your home, check to see if your water meter is turning. If the meter is turning, the leak is on the customer’s side and you will need to contact a plumber to make the necessary repairs

If you receive an unusually high water bill, check your water meter, toilets and faucets both inside and outside your home for leaks. If you do not have any leaks, contact City Hall at (830) 569-3867. Explain that you have an unusually high water bill. They will look up your previous month’s water usage and if there is a discrepancy, someone will be sent to your home and check the reading on your water meter. The new reading will be compared to the reading on your current bill. If there is an error in the readings an adjustment will be made to your account.